Privacy

Privacy Policy

Effective date: 28th November, 2018

Your PC Guru (“us”, “we”, or “our”) operates the http://www.yourpcguru.co.uk website (the “website”)

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and/or website and the choices you have associated with that data.

We use your data to provide and improve our service and the website. By using our services and/or the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.yourpcguru.co.uk/terms

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our website and the service to you.

Types of Data Collected

Personal Data

In the EU’s General Data Protection Regulation (GDPR), Personal Data is defined as

“…any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.”

While using our services and/or website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. You can learn more about website cookies and how you manage them by visiting aboutcookies.org

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Your PC Guru uses the collected data for various purposes:

  • To provide and maintain our service and the website
  • To notify you about changes to our services and/or website
  • To allow you to participate in interactive features of our website when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the website
  • To monitor the usage of the website
  • To detect, prevent and address technical issues

Processing data constitutes as collecting, storing and using. We will process your personal data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary. Your PC Guru may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of United Kingdom or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your PC Guru will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Your PC Guru will not disclose your Personal Data unless such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Your PC Guru
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the website or the public
  • To protect against legal liability

Requesting Information Of Data

If you want to see what personal data we hold on you and how we process it, you can contact us to request this information. This requests is known as a Data Subject Access Request (DSAR) and the request must be done in writing (either by post or email), providing the necessary identification before any information is released. If Your PC Guru store any personal data, you may request information on the following:

  • Contact details of the GDPR controller, where applicable.
  • How long Your PC Guru store the data.
  • Details of your rights in relation to erasing or correcting data held or to object to such processing.
  • The purpose of the information processed.
  • The categories of information collected, stored and processed.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How to lodge a formal complaint with the supervisory authority.

Identification Required For Requests of Data

Your PC Guru will require at least one of the following forms of identification when information regarding your personal data is requested:

Valid Passport; Photocard Driving License; Utility Bill (from last three months)

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Processing Data

The data that we transfer on your behalf either through data recovery is held on a single secure hard drive located in our office. We will only transfer the data required to fulfil our obligations and once completed the data will be securely erased.

Service Providers

We may employ third party companies and individuals to facilitate our service and/or website (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service and/or website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our website.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to exercise caution and review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page and your continued use of the website will be subject that Privacy Policy.

Contact Details of GDPR Owner:

Should you wish to make a formal DSAR or you have any questions relating to this privacy statement, you must send written requests using this information:-

  • Your PC Guru, 42 Gloucester Road, Rudgeway, Bristol, BS35 3RT
  • support@yourpcguru.co.uk

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@yourpcguru.co.uk
  • By visiting this page on our website: http://www.yourpcguru.co.uk/privacy